FAQ's

Are there any local walks ?

The house is surrounded by hills and countryside and located 20 minutes away from the beach. A selection of walks and maps are provided at the property. There is easy access to the Lake District, Yorkshire Dales and trough of Bowland 

Is the water accessible directly from the house?

The house is surrounded by balconies and walls making the water inaccessible to adults, children and pets. 

Can I swim in the water ?

The water can be accessed from the adjoining dive centre which is a 10 minute walk from the property 

Try dives can be booked at the dive centre and full diving equipment is available for hire.

Can I contact the owners during my stay ?

Julie & Gareth are available should guests  experience any difficulties on arrival or during their stay. 

Email Julie   – julesannbailey@gmail.com

In the event of an emergency or if you require urgent assistance please telephone Gareth  – 07855865516 

Is the property suitable for guests with disabilities?

All doorways are suitable for wheelchairs, there is a ramp up to the property, the whole ground floor including bedroom and shower room are accessible for those with limited mobility. 

Does the property have WiFi ?

Wifi is available the code is QZ4P4MPETCND

Where do I dispose of rubbish?

Household waste dustbins are located by the side of the house 

We are environmentally friendly and we ask you to separate glass, cans, plastic and cardboard and place in the relevant bins 

Nothing should be placed down the toilet other than toilet paper as this will block the toilet system. NO baby wipes, NO sanitary ware

How do we work the hot tub ?

To ensure the water remains clean one scoop of crystals MUST  be added every other day. The tub of crystals are located by the tub 

Please use only plastic drinking glasses in the hot tub – NO glass 

Can I smoke in the property ?

For the comfort of all guests smoking is not permitted  inside the property, should you wish to smoke outside please ensure you dispose of cigarette stubs safely as we are surrounded by woodland.

Are instruction manuals available?

Instruction manuals for all electrical items are located in the purple folders in the kitchen cupboard.

Where is the fuse box?

It is located in the utility room.

Are laundry facilities available?

A Washing machine, Tumble dryer, iron and Ironing board are located in the utility room 

Is music available?

There is a record player and a small selection of classical vinyls located in the garden room

There is an Amazon Echo – feel free to ask Alexa for your choice of music 

TV / radio can be played via the Sonos speakers  

How is the property heated?

The property is heated via underfloor heating throughout & is on constantly. Thermostats are located in each room & can be adjusted however the temperature will not change until 24 hours later.

Are games and DVDs available?

A wide selection of games and DVDs can be found in the cupboards in the kitchen / office area. More DVDs can be found in the garden room.

Where is the local Doctors surgery?

Ash Trees Surgery

Market Street

Carnforth

LA5 9JU

Tel: 01524 720000

Where is the nearest Accident & Emergency department ?

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

What are the Fire procedures ?

A fire blanket & fire extinguisher are located in the kitchen. 

In the event of a fire evacuate the premises and phone 999 

To evacuate the premises from the lower ground floor a fire ladder can be used this is located In the plastic storage box by the sauna room

Can we bring pets ?

We welcome well behaved pets, we provide dog bowls & poo bags And some welcome biscuits.

All guests must ensure all dog waste  is removed from the outdoor areas before they depart.

What time do I need to leave the property on the day of our departure?

Guests must vacate the property by 10am. Please empty all bins and ensure all doors are locked.

Can I book direct with the owners ?

We welcome direct bookings.

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